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| Posted: 11 Oct 2009 19:39 | ||
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I had to uninstall and reinstall Screenshot Studio (downloaded the latest version from the web site) and when I entered the key it would not take. I also tried the cut and paste from the originial email but no dice. Do I need a new key?
Steve Overton steve@overtonmedia.com (order reference number: 3063042) |
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| Posted: 31 Oct 2009 13:27 | ||
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I have identical problem. What to do , anybody knows?
Ziggy Kulig meridianig@aol.com |
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| Posted: 28 Dec 2009 08:36 | ||
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I also am having the same problem I cannot install the key it seems like the key is too long.
Joe D |
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| Posted: 28 Dec 2009 08:38 | ||
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I also am having the same problem I cannot install the key it seems like the key is too long.
Joe D Vista sp2 Firefox 3.5.5 |
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| Posted: 28 Dec 2009 19:55 | ||
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| Same problem with license key from a fully purchased 2 years old version. | ||
| Posted: 28 Dec 2009 20:25 | ||
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| Please read the rules below when posting the request. | ||
| Posted: 23 Mar 2010 18:56 | ||
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I had to re-install fireshot on my computer and I can not change to PRO mode. I copied and pasted my original owner name and key but it will not accept it.
(order reference number: 4423012) |
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| Posted: 03 Jun 2010 18:36 | ||
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I receive the error dialog: "The license information for this application is missing or invalid. You must enter a valid license key to use this program."
Plugin version: Fireshot 0.83 OS type and version: MS Windows XP Pro SP3, English (same problem in Windows 7) Version of Firefox: 3.5.9 Steps to reproduce the bug: 1. Select from pull-down Switch to Pro! 2. Dismiss the dialog that "You've successfully switched to Pro Version 3. Select from pull-down Enter License Key 4. Enter the license key, copied and pasted from e-mail, and clicked OK. Thanks for any assistance. I also purchased Lifetime Support & FREE Upgrades Warranty. Should I be asking for help elsewhere? -T |
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| Posted: 03 Jun 2010 18:53 | ||
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| Thank you, replied by email. | ||
| Posted: 04 Jun 2010 04:35 | ||
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| If I don't purchase the Screenshot Studio after the evaluation period, can I still use it for free? | ||
| Posted: 04 Jun 2010 11:12 | ||
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| Yes, with some limitations. | ||
| Posted: 07 Jun 2010 21:33 | ||
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Thank you, JK. My bad, I had purchased the incorrect item, but I appreciate you responding and correcting *my* error so quickly. 
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| Posted: 08 Jun 2010 13:40 | ||
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No problem, you're welcome
Did you decide anything about FireShot for IE ? |
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| Posted: 30 Jun 2010 19:48 | ||
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I am getting an error message when I enter the license key:
"The license information for this application is missing or invalid. You must enter a valid license key to use this program." Order 7589770 I never got the license key by e-mail. I had to get it through the avangate site. any ideas or assistance would be appreciated. |
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| Posted: 30 Jun 2010 20:16 | ||
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| Aye Chihuahua: replied by email. | ||
| Posted: 01 Jul 2010 13:04 Last Edited By: JK | ||
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I have never received an answer to my orginial question that started this post and so I will repeat it here.
"I had to uninstall and reinstall Screenshot Studio (downloaded the latest version from the web site) and when I entered the key it would not take. I also tried the cut and paste from the originial email but no dice. Do I need a new key?" Steve Overton |
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| Posted: 01 Jul 2010 13:17 | ||
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| Steve Overton: replied by email. | ||
