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<id>http://screenshot-program.com/sup/index.atom.php</id>
<title>Screen capture software Support Forum</title>
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<div xmlns="http://www.w3.org/1999/xhtml">Screen capture software Support Forum</div>
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<updated>2010-03-12T12:54:47Z</updated>
<entry>
<id>http://screenshot-program.com/sup/art794.htm</id>
<title type="html">Fire Shot 0.80 and Thunderbird 3.0.3 not working</title>
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<author><name>GDeanG</name></author>
<updated>2010-03-12T12:54:47Z</updated>
<published>2010-03-12T12:54:47Z</published>
<category term="Bug Reports" />
<summary>I am using FireShot 0.80, running on WindowsXP Home SP3, English and standalone. I used to run Firefox but now run Chrome, but use Gmail with Chrome for some of my email and Thunderbird for the rest of my email as a standalone program.

When I click on the FireShot Icon, with an email open, and select Capture visible area and edit -- nothing happens. I tried saving to Clipboard, to a File, all with the same result. Removed Fireshot since the last upgrade to Thunderbird and reinstalled FireShot from the Mozilla site, but still with no better results.  Thanks.</summary>
</entry>
<entry>
<id>http://screenshot-program.com/sup/art793.htm</id>
<title type="html">Fireshot is broken in Thunderbird 3</title>
<link rel="alternate" type="text/html" href="http://screenshot-program.com/sup/art793.htm" />
<author><name>Guest</name></author>
<updated>2010-03-10T02:08:44Z</updated>
<published>2010-03-10T01:22:29Z</published>
<category term="Bug Reports" />
<summary>I thought for the sake of completeness I would add that during my testing I disabled all other extensions, and reverted to the default TB theme.</summary>
</entry>
<entry>
<id>http://screenshot-program.com/sup/art787.htm</id>
<title type="html">each time I send an email with a fireshot. all my open firefox windows get closed.</title>
<link rel="alternate" type="text/html" href="http://screenshot-program.com/sup/art787.htm" />
<author><name>Guest</name></author>
<updated>2010-03-08T09:34:09Z</updated>
<published>2010-03-01T09:48:43Z</published>
<category term="Bug Reports" />
<summary>and what will happen now?</summary>
</entry>
<entry>
<id>http://screenshot-program.com/sup/art657.htm</id>
<title type="html">Lost my license key</title>
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<author><name>friteuseb</name></author>
<updated>2010-03-08T12:09:18Z</updated>
<published>2009-08-27T07:18:06Z</published>
<category term="Premium Support" />
<summary>Hi, i lost my License Information.
Can you resend it to my E-Mail-Adress?
Name is Jakob Meyer.

Thanks</summary>
</entry>
<entry>
<id>http://screenshot-program.com/sup/art792.htm</id>
<title type="html">How to upgrade to Latest version of FIreshot</title>
<link rel="alternate" type="text/html" href="http://screenshot-program.com/sup/art792.htm" />
<author><name>Shivanand</name></author>
<updated>2010-03-05T04:40:25Z</updated>
<published>2010-03-05T02:23:26Z</published>
<category term="Premium Support" />
<summary>The latest version of FireShot is in &quot;approving&quot; state at Addons Mozilla Org for 1 month. I&#039;m tired asking them to approve it faster than it is. So you can get 0.80 version from addons.mozilla.org or get 0.81 version from [url]http://screenshot-program.com/dloads/fireshot.xpi[/url]</summary>
</entry>
<entry>
<id>http://screenshot-program.com/sup/art653.htm</id>
<title type="html">Fireshot pro license questions</title>
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<author><name>WoM</name></author>
<updated>2010-03-05T03:00:50Z</updated>
<published>2009-08-23T04:11:15Z</published>
<category term="Enhancement and Feature Requests" />
<summary>I have a question and a comment.

How do I make use of premium support email? Just post in the forum here? Or is there an actual email address for it?

I bought Fireshot Pro expecting it to work both in Firefox and IE. It&#039;s not clear from your website you must buy 2 registration codes to use Pro in both browsers. This is disappointing and to be honest I don&#039;t see why I should pay twice.

Luckily I put the code in Firefox rather than IE, else I would really not be happy.</summary>
</entry>
<entry>
<id>http://screenshot-program.com/sup/art790.htm</id>
<title type="html">Clicked pushpin icon removed shapes menu, no way to restore it.</title>
<link rel="alternate" type="text/html" href="http://screenshot-program.com/sup/art790.htm" />
<author><name>miker417</name></author>
<updated>2010-03-04T03:41:36Z</updated>
<published>2010-03-03T04:30:48Z</published>
<category term="Bug Reports" />
<summary>Ok, thanks. But I suspect you&#039;re using an old version, please update it to the latest: [url]http://screenshot-program.com/downloads.php[/url]</summary>
</entry>
<entry>
<id>http://screenshot-program.com/sup/art330.htm</id>
<title type="html">ScreenShot Studio updated like FireShot??</title>
<link rel="alternate" type="text/html" href="http://screenshot-program.com/sup/art330.htm" />
<author><name>John Stokes</name></author>
<updated>2010-03-04T09:37:33Z</updated>
<published>2008-07-31T11:31:57Z</published>
<category term="Enhancement and Feature Requests" />
<summary>This is automatic increment
[url]http://easycaptures.com/5925247502[/url]

This doesn&#039;t automatically increment
[url]http://easycaptures.com/0992422523[/url]

John</summary>
</entry>
<entry>
<id>http://screenshot-program.com/sup/art789.htm</id>
<title type="html">We need a User Guide or meaningful Help text</title>
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<author><name>miker417</name></author>
<updated>2010-03-04T07:27:22Z</updated>
<published>2010-03-03T04:17:48Z</published>
<category term="Enhancement and Feature Requests" />
<summary>Hi JK,

Eventually I accidentally stumbled on the solution to my immediate problem.  I was not able to restore the floating editor toolbar once I unpinned it.  I looked all over the place, and tried many combinations of keystroke shortcuts.  The trick: Roll your mouse to the uppermost edge of the screen and the toolbar magically appears.  Then click on the pushpin icon to keep it from disappearing again.

Apparently that&#039;s not documented anywhere, nor available from F1 or Help.  Neither are the shortcuts I discovered just by clicking every combination of keystrokes I could think of.  These include CTRL-F1, -F2, -F3, -F4 (but no others?), CTRL-S (logical, it means Save in conventional Windows apps), CTRL-L (not obvious to me, it means Open).  Note that this is Save/Open for projects, but I couldn&#039;t find Save for an individual screenshot as a PNG image, which is the way I usually work.  CTRL-PGUP/PGDN cycle screenshots, but CTRL-TAB also cycles some unknown subset of them.

I guess the Help I was looking for was a table of those shortcuts, or maybe a &quot;How-To&quot; screen on the web site that answers questions below the level of bugs or desired new features.

Anyway, I love the product.  Keep up the good work!

-Mike Russell</summary>
</entry>
<entry>
<id>http://screenshot-program.com/sup/art791.htm</id>
<title type="html">FIRESHOT AFTER WORK CLOSES ENTIRE FIREFOX  BROWSER</title>
<link rel="alternate" type="text/html" href="http://screenshot-program.com/sup/art791.htm" />
<author><name>Guest</name></author>
<updated>2010-03-04T05:16:33Z</updated>
<published>2010-03-04T04:28:16Z</published>
<category term="Bug Reports" />
<summary>replied here: [url]http://screenshot-program.com/sup/art787.htm[/url]

No need to multiply the topics.</summary>
</entry>
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