Fireshot not installing goes back to download page...

Screen capture software Support Forum / FireShot Support / Bug Reports / Fireshot not installing goes back to download page...

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Posted: 24 May 2010 16:15
	Registered User Currently Offline	Posts: 1 Join Date: May 2010
I am certain that I am having the same problem as this person. http://screenshot-program.com/sup/art827.htm Fireshot (download on your web page now. It says fireshot.xpi) Windows 7 Home Premium FireFox: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6. I downloaded Firefox to see if Fireshot would work with this but it does not recognize what file is needed to open the file. It is not working in IE either. Fireshot .83-ie Windows 7 Home Premium IE Version 8.0.7600.16385 when I tried in IE I saved it. When I went to use it the only thing in my start menu program files is a link back to the download page. It appears program compatibility is stopping the program from running or downloading correctly. I ran the troubleshooter for program compatibility: Test Compatibility Then I tested by Running as Administrator Neither of these works but it appears their is a program compatibility issue at work on my computer. By the way, I ahd Fireshot on my old computer but had to reinstall windows on that computer. When I went to download Fireshot again it was doing the same thing as what I described above for IE. That computer was Window Vista with the latest version of Fireshot and IE.

Posted: 25 May 2010 09:50 Last Edited By: JK
	Administrator Currently Offline	Posts: 1295 Join Date: Jan 2007
Hello, I don't think the problem is the same as at the link you specified. The problem discussed there was that there's only Windows OS is supported. 1. To install fireshot.xpi, please open Firefox and drag and drop this file in Firefox window. Then follow the dialog shown by Firefox. 2. You need Administrator permissions to install FireShot for IE. After successful installation, restart your IE browser and check whether FS button is available. If it is not available, try showing it by checking FireShot toolbar in "View" menu. Hope this helps.

Posted: 15 Jun 2011 06:44
	Registered User Currently Offline	Posts: 2 Join Date: Jun 2011
Quote: Neither of these works but it appears their is a program compatibility issue at work on my computer. By the way, I ahd Fireshot on my old computer but had to reinstall windows on that computer. When I went to download Fireshot again it was doing the same thing as what I described above for IE. That computer was Window Vista with the latest version of Fireshot and IE. Then follow the dialog shown by Firefox.

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